[스크랩] Complaint Letter

Dear Mr Kang,

Firstly my I thank you for taking the time and trouble to come and see me with regards to my complaints about your hotel. Being a Gold Preferred Guest (0000000) and having just arrived from the Towers in Hong Kong, the difference in your hotel, was to say the least shocking. The only member of your staff that was helpful, was the courteous young lady, that brought my problems to your notice. This young lady ought to be in charge of at least the Towers reception. What a big difference this would make!

My main grievances are as follows:

1. I had arrived from a flight from Hong Kong, late in the day and endured the normal bad traffic jams to the hotel. When I arrived I requested the use of hiring a mobile telephone. Your EFL reception class repeatedly told me that I would have to go personally to the business centre to arrange this. It was NOT until I INSISTED that they agreed to arrange this and bring it to my room.

2. The bathroom and room I was in had a bad smell, which I tried to explain to the butler, and also I was not happy about the shower being in the bath. The butler was not helpful and explained that this was a normal Towers room, and no help was offered to me.

3. I wanted to go out of the the hotel, to watch a football match, which I assumed would be playing in a bar or club. The main reception staff were very unhelpful, due to their poor comprehension of what I was trying to explain. All they did was stand and laugh as I tried to make my request know to them. Perhaps as an International hotel, having a eloquent English speaker on the front desk would be beneficial for all???

4. Whilst I waited in the main lobby for my guests to arrive, I settled down for a coffee. I waited in excess of 20 minutes for one of the waitresses to take my order, and when after a further 10 minutes it had not arrived, I duly left. UNACCEPTABLE!

5. Breakfast in the EFL was very disappointing. As soon as I had sat down, I was asked what eggs I required. Not a problem. However, before I had even finished my fruit the eggs arrived, which felt rather like and express breakfast rather than a nice restful start to the day. Perhaps it would be good to ask what cook breakfast is required, AFTER the guest has had chance to digest the first course????

6. Finally on my second morning, whilst showering, there was a power cut. ALL the lights in my room went out, and I was left having to get dressed in the dark. Not only was this a huge inconvenience, but it delayed my departure time and as a result of this I did not have time to have breakfast!.

As you can see there is a whole host if issues that I have not been happy with. Having taken the time and trouble to air my problems with you I look forward to hearing from you in due course.

Regards
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